NEXT STONE guarantees the initially registered owner of the installed stone products against manufacturing defects for a period of Fifteen (15) YEARS as of the date of purchase.
Please keep the purchase invoice. This Letter of Warranty shall only be fully valid if the consumer is registered within 30 days following the purchase of the product, as specified in the corresponding paragraph, and submits the original invoice or sales receipt (indicating the date of sale and the name of the product distributor), placing the defective product at the disposal of NEXT STONE.
NEXT STONE reserves the right to not offer the free warranty service if the requirements established in the previous paragraph are not satisfied or if the information provided by the consumer is false, incomplete or illegible.
Included in the warranty
The obligation of NEXT STONE for a period of FIFTEEN (15) YEARS to replace the defective product in the terms and conditions specified herein, with the same features (colour, thickness, etc.) as those of the product acquired by the customer.
This warranty covers NEXT STONE products destined for two-dimensional applications, such as worktops, facings, and wall and floor coverings that are installed permanently inside the consumer or product end user’s home (or property intended for use other than as a residence). It is important that the choice of colour and finish be final before the purchase is fully agreed since later changes of choice are not covered by this warranty.
Excluded in the warranty
Any type of damage caused directly or indirectly in any type of action, work or intervention by third parties unrelated to NEXT STONE such as: problems caused by an incorrect finish/ preparation of the product, by inappropriate installation methods or by any other modification or manipulation of the original NEXT STONE products, such as variations of colour, thermal impact or inappropriate chemical treatment, performed by third parties unrelated to NEXT STONE.
Damage arising from improper use, including but not limited to
- use of the product for purposes for which it is not intended
- non-compliance with the instructions contained in the use and maintenance manual
Please complete the form below to register your warranty.